Privacy policy
This page was last updated on 8 November 2024.
We assume that you trust us. We consider it our responsibility to protect your privacy. On this page we explain what data we collect when you use our website, why we collect it and how we optimise your user experience with it. This privacy policy applies to the www.chapsoflondon.com services and does not cover the privacy policies of other websites and sources. By using our website, you agree to our privacy policy. Chaps of London respects the privacy of all users of its website and ensures that any personal information you provide to us is treated confidentially.
Our Use of Collected Information
Use of Our Services
When you register for one of our services, we ask you to provide personal data. This data is used to provide our service. The data is stored on Chaps of London's secure servers or those of a third party. We will not combine this information with any other personal information we hold.
Communication
If you send us e-mails or other messages, we may keep these messages. Sometimes we ask you for your personal data relevant to the particular situation. This enables us to process your requests and respond to your queries. The data is stored on Chaps of London's secure servers or those of a third party. We will not combine this information with any other personal information we hold.
Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses ‘cookies’ (text files placed on your computer) to analyse how users use the site. The information generated by the cookie about your use of the website may be transmitted to Chaps of London's secure servers or to those of a third party. We use this information to track how you use the website, compile reports on website activity and offer other services related to website activity and Internet use.
Applications
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.
Third parties
Information is not shared with third parties, with the exception of web applications and supplier integrations that we use for our shop and order processing. This includes the WebwinkelKeur notification system. This data is used solely for the purpose of the application and is not shared further. In addition, information may be shared internally in certain cases. Our employees are obliged to respect the confidentiality of your data.
Changes
This privacy policy applies to the use and capabilities of this site. Any modifications and/or changes to this website may result in modifications to this confidentiality policy. You are therefore advised to read this privacy policy regularly.
Options for Personal Information
We offer all visitors the opportunity to view, modify or delete any personal information provided.
Adjust/Unsubscribe from the Newsletter Service
At the bottom of each mailing, you will find the option to adjust your details or unsubscribe.
SMS Marketing
We respect your privacy and the information you wish to share about our SMS marketing service. We use this information to send you SMS notifications (for your order, including payment abandonment reminders), SMS marketing offers and transactional texts, including requests for feedback from us.
Our website uses cookies to track the items you add to your shopping cart, even when you abandon the checkout process. This information is used to determine when basket reminder messages should be sent via SMS.
Modify/Unsubscribe from Communication
If you wish to adjust your details or be removed from our records, please contact us. You can find our contact details below.
Disable Cookies
Most browsers are set by default to accept cookies, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our website and other websites may not function properly if cookies are disabled in your browser.
Questions and returns
We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us at contact@chapsoflondon.com.
Company Information
Company name: Chaps of London
Address: 27, Old Gloucester Street, London, WC1N 3AX, United Kingdom
Company registration number: 14888330
Contact: contact@chapsoflondon.com
Telephone number: +33756754544
Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: Closed
