Shipping policy
We strive to make the ordering and delivery process as simple as possible for our customers. If you have any further questions or problems, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.
Shipping costs
For every order, we cover the shipping costs. All our products are delivered to your home address 100% free of charge. There is no minimum order required.
Shipping and delivery of your order
Have you found the perfect garment on our site? Of course you want to enjoy it as soon as possible! That's why we make sure your order is processed and dispatched as quickly as possible.
Order deadline:
17:00 (GMT) Greenwich Mean Time (London).
Delivery of your order takes between 6 and 11 working days:
- We need 1 to 2 working days for processing time. We use this time to pack your order and prepare it for delivery.
- Delivery time is 5 to 9 days. This is the time it takes for the carrier to deliver your product.
After placing an order with us, you can see when your parcel will arrive in a few days. You will receive your personal tracking code by e-mail, which will allow you to track your order via our tracking partner. How this works is explained on our tracking page.
To make sure your order is dispatched today, you can contact us by phone at any time. Our service team will be happy to help you make the right choice.
Delivery of your order
When your order is delivered, you can enjoy your purchase! Of course, something can always go wrong. Would you like to exchange or return items? Visit this page.
Defective product?
That's unfortunate! Unfortunately, your product may be damaged in transit. In this case, we always deliver a new parcel free of charge the first time and unfortunately we cannot issue a refund. If there is a problem a second time, we will refund the full amount of the purchase.
Placing an order
The ordering process at Chaps of London is incredibly simple. First, go to the product page and add the desired product to the shopping cart. To do this, click on the ‘Add to basket’ button.
It's important to check that you've selected the correct variants. If everything is in order, click on the ‘Proceed to checkout’ box. On the information page, you need to fill in the correct address details. Make sure that all the information is correct. Once you have filled in the details correctly, you can click on the ‘Continue to shipping’ button.
On the ‘Shipping’ page, you can check the address details you have entered again. We would also like to point out that each shipment is sent completely free of charge. As a sign of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the ‘Continue to payment’ box.
As far as payment options are concerned, you can choose from various payment methods. On our website, all payment options are SSL encrypted, so you can always count on a secure payment environment.
- American Express
- Visa
- MasterCard
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
- Diners Club
- Discover
- PayPal
Once you have chosen the correct payment method, click on the ‘Checkout’ field. You will then be redirected to your chosen payment method. Follow the instructions on the relevant page to complete your order. If you have any problems with your order, you can contact us at any time.
Lost parcel?
If a parcel is lost or cannot be delivered for logistical reasons, we always send a new parcel before proceeding with a refund and return. If the order is not received within 60 days of dispatch, it may be refunded.
For any other questions, please contact us.
Company information
Company name: Chaps of London
Address: 27, Old Gloucester Street, London, WC1N 3AX, United Kingdom
Company registration number: 14888330
Contact: contact@chapsoflondon.com
Telephone number: +33756754544
Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: Closed
